Question 1

How does SCLEO pricing work?

Accepted Answer

Pricing varies by service type, property size, and specific requirements. You'll receive an instant quote before booking — no hidden fees. Our pricing is competitive and transparent.

Question 2

Are your service providers insured?

Accepted Answer

Provider insurance requirements vary by service and are reviewed during onboarding. Where SCLEO requires insurance for a service, the provider must satisfy the applicable requirement before receiving assignments. Provider status and any displayed insurance badge reflect SCLEO's current verification records.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellation terms depend on how far in advance you cancel. Your checkout shows the applicable policy before payment; the current policy provides the refund schedule shown in your booking flow. See our full Cancellation & Refund Policy for details.

Question 4

How do payments work?

Accepted Answer

All customer payments are processed through SCLEO's Stripe checkout. You review the service, provider, schedule, pricing, and applicable terms before paying. SCLEO uses Stripe for payment processing and does not store your full card number or CVV.

Question 5

What areas do you currently serve?

Accepted Answer

SCLEO is a statewide Florida marketplace. We're actively onboarding providers across the state, with the deepest provider availability currently in South Florida. If no provider is available in your area yet, we'll let you know at booking and offer a quote request or waitlist option.

Question 6

What if I'm not satisfied with a service?

Accepted Answer

Contact SCLEO support as soon as possible and provide the booking details and what went wrong. We'll review the issue under the current Customer Terms, Damage & Liability Policy, and Cancellation & Refund Policy and explain the available resolution.

Question 7

How do I become a provider?

Accepted Answer

Apply through our provider portal. We review applications within 48 hours. Approved providers gain access to our full platform including job management, payments, and customer communication tools.

Frequently Asked Questions

Questions & Answers