Provider Code of Conduct

SCLEO Provider Code of Conduct Version: 1.0 Effective Date: [Launch Date] Last Updated: [Launch Date]

1. Purpose

The SCLEO Provider Code of Conduct establishes the professional, ethical, and operational standards expected of every Provider using the SCLEO Platform. Our goal is to create a marketplace built on trust, professionalism, safety, reliability, and exceptional customer service. All Providers are expected to comply with this Code while performing services through the SCLEO Platform. Failure to comply may result in coaching, written warnings, temporary suspension, mandatory retraining, or permanent removal from the Platform, depending on the nature and severity of the violation.

2. Professionalism

Providers represent themselves as independent professionals while delivering services through the SCLEO Platform. Providers are expected to: Arrive on time. Communicate respectfully and professionally. Treat every customer fairly and courteously. Present themselves in a clean, neat, and professional manner appropriate for the services being performed. Complete services with care, honesty, and attention to detail. Maintain a positive and respectful attitude during all customer interactions. Respect customer privacy and personal property at all times.

3. Reliability

Customers rely on Providers to honor accepted bookings. Providers are expected to: Accept only bookings they can reasonably complete. Arrive within the scheduled appointment window. Notify SCLEO immediately if delays or emergencies occur. Complete services as agreed unless prevented by legitimate circumstances. Maintain accurate availability on the Platform. Repeated avoidable cancellations, repeated late arrivals, or repeated no-shows may result in disciplinary action.

4. Appearance & Identification

Providers are expected to maintain a clean, professional appearance while performing services through the SCLEO Platform. Providers must: Wear clean clothing appropriate for the services being performed. Wear closed-toe shoes or other appropriate protective footwear required for the service. Maintain good personal hygiene. Present themselves in a neat and professional manner. Use appropriate personal protective equipment (PPE) when required by the service or applicable safety standards. Each Provider must maintain an active, verified SCLEO profile containing accurate identification information, including a current profile photograph and any verification information required by SCLEO. Customers may use the information displayed in the SCLEO Platform to verify that the individual arriving to perform the service matches the approved Provider assigned to the booking. At this time, SCLEO does not require Providers to wear SCLEO-branded uniforms or clothing. However, SCLEO may introduce optional or required branded apparel for certain service categories or programs in the future.

5. Provider Profile Standards

To help maintain customer trust and transparency, every Provider must maintain a complete, accurate, and professional SCLEO profile. Providers are required to: Upload a recent, clear profile photograph that accurately represents their current appearance. Ensure their face is clearly visible in the profile photograph. Avoid sunglasses, face coverings (unless legally or medically required), filters, or heavily edited images that obscure their appearance. Maintain accurate contact information and verification details. Keep licenses, certifications, insurance information, and other required documentation current. Promptly update any material changes to their profile in accordance with SCLEO policies. SCLEO reserves the right to reject or require replacement of profile photographs or profile information that does not meet Platform standards.

6. Customer Interaction Standards

Providers are expected to create a positive, respectful, and professional experience for every customer. Providers must: Be courteous, respectful, and professional at all times. Respect the customer's privacy, home, belongings, and personal information. Clearly communicate any issues, delays, or concerns affecting the booking. Obtain customer approval before performing work outside the scope of the original booking. Follow reasonable customer instructions that do not compromise safety, quality, or applicable law. Leave the service area in a clean and orderly condition upon completion of the service. Providers must never: Harass, threaten, intimidate, or discriminate against customers. Enter areas of the property unrelated to the booked service without permission. Use customer property without permission. Smoke, vape, consume alcohol, or use illegal drugs while performing services. Request personal loans, gifts, or favors from customers. Engage in any conduct that would reasonably make a customer feel unsafe or uncomfortable.

7. Safety Standards

Safety is a shared responsibility between SCLEO, Providers, and customers. Providers are expected to: Perform services safely and responsibly. Follow applicable laws, regulations, and industry safety practices. Use equipment safely and only for its intended purpose. Wear appropriate personal protective equipment (PPE) when required. Stop work if conditions become unsafe. Immediately report accidents, injuries, property damage, or safety concerns to SCLEO. Never perform services while impaired by alcohol, illegal drugs, or any substance that would impair safe performance.

8. Smoking, Alcohol & Substance Policy

Providers must maintain a professional and safe environment while performing services through the SCLEO Platform. Unless expressly permitted by the customer, Providers may not: Smoke or use tobacco products anywhere on the customer's property. Vape or use electronic smoking devices anywhere on the customer's property. Consume alcohol before or during a booking. Possess or use illegal drugs while performing services. Perform services while impaired by alcohol, illegal drugs, or any substance that would affect safe or professional performance. If a Provider requires prescription medication, the Provider remains responsible for ensuring that the medication does not impair their ability to safely and professionally perform services. Violations of this policy may result in immediate suspension or permanent removal from the SCLEO Platform depending on the severity of the violation.

9. Use of the SCLEO Platform

Providers are expected to use the SCLEO Platform honestly, accurately, and responsibly. Providers must: Accurately update booking statuses. Submit truthful service records. Complete required quality assurance procedures. Use only their own approved SCLEO account. Protect their login credentials. Promptly report technical issues affecting bookings. Providers must not: Share their account with another person. Allow another individual to complete bookings using their account without SCLEO's written approval. Falsify GPS records, timestamps, photographs, checklists, or booking information. Manipulate ratings, reviews, or booking history. Attempt to interfere with the security or operation of the Platform.

10. Ethics & Integrity

Every Provider is expected to act with honesty, integrity, and professionalism. Providers must: Be truthful in all communications. Report issues honestly. Respect customer confidentiality. Cooperate during investigations. Avoid conflicts of interest that could negatively affect customers or the Platform. Follow all applicable laws and SCLEO policies. Dishonesty, fraud, theft, intentional property damage, falsification of records, harassment, violence, discrimination, retaliation, or other serious misconduct may result in immediate suspension or permanent removal from the Platform.

11. Training & Continuing Compliance

To maintain consistent service quality and Platform standards, Providers are required to complete all mandatory training assigned by SCLEO. Training may include: Initial onboarding. Safety training. Customer service standards. Platform policies. Fraud prevention. Platform feature updates. Service quality standards. Other training reasonably required by SCLEO. Providers must also complete mandatory refresher training at least once every twelve (12) months or more frequently if required due to significant policy, legal, safety, or Platform changes. Failure to complete required training within the time specified by SCLEO may result in temporary suspension until all required training has been successfully completed.

12. Reporting Concerns

Providers are expected to promptly report any issue that could affect customer safety, service quality, or the integrity of the SCLEO Platform. Providers should report, when applicable: Unsafe working conditions. Customer safety concerns. Property damage. Accidents or injuries. Suspected fraud. Harassment or discrimination. Threats or violence. Technical issues affecting bookings. Violations of SCLEO policies. Providers must cooperate honestly with any investigation conducted by SCLEO. Retaliation against any person for making a good-faith report or participating in an investigation is strictly prohibited.

13. Violations & Corrective Action

SCLEO is committed to maintaining a fair, professional, and high-quality marketplace. When appropriate, SCLEO generally follows a progressive accountability process that may include: Coaching. Written warning. Mandatory retraining. Temporary suspension. Permanent removal from the Platform. The level of corrective action will depend on the severity, frequency, and circumstances of the violation. Serious misconduct—including but not limited to fraud, theft, violence, harassment, discrimination, intentional property damage, falsification of records, or conduct creating an immediate safety risk—may result in immediate suspension or permanent removal without prior warning.

14. Acknowledgment

By accepting or continuing to provide services through the SCLEO Platform, the Provider acknowledges that they have received, read, understood, and agree to comply with this Provider Code of Conduct. Failure to comply with this Code may result in disciplinary action in accordance with SCLEO policies and applicable agreements.